Support

Submit a catering request

Open the restaurant’s Catering service or a delivery-tour/preorder link.

Complete a catering flow

Select the active service/offer and complete guest count, date/time, choices and contact details. Review the calculated total and whether approval or deposit is required. Submit once and retain the private quote link. A quote awaiting approval is not final acceptance.

Order for a specific tour

Check the tour’s fulfillment date, ordering window and cutoff before building the basket. A closed/unavailable tour cannot be bypassed with a stale page. Confirm the displayed route/fulfillment information before payment.

Enter a valid contact phone

Before submitting an order or catering request, enter a complete phone number. In checkout Contact and payment, the initial calling code follows the restaurant country: +33 for France, +972 for Israel, and so on. Choose another calling code for a foreign number, or paste an international number starting with +. Catering assumes Israel for local numbers; foreign numbers need + and their country code. Spaces, dashes and parentheses are accepted; the saved value is international, for example +972502345678. Incomplete numbers, invalid prefixes, letters and extensions block submission and require correction. Phone remains optional for table orders where the form permits it; a supplied number must be valid. Format validation does not check WhatsApp registration. Any SMS verification code still follows the restaurant setting.

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