Track orders, receipts and saved methods

Use the confirmation/tracking link or the restaurant’s order-history/account entry.

Sign in before ordering

At the start of the Pickup/Delivery dialog, choose Sign in or Continue as a guest below it. Both are text actions, without a filled sign-in button. No address field or confirmation button appears before this choice. Sign-in offers Google or email verification; closing it returns to the choices. The benefit text covers saved address/payment methods/orders for Delivery and saved details/payment methods/orders for Pickup. Continue as a guest reveals address entry for Delivery; Pickup shows collection details and menu access without asking for a delivery address. Back returns to the choices without clearing the draft. The guest choice is retained when switching services and closing/reopening this dialog. Signed-in customers proceed directly: a saved address with a validated selection offers Use this address and Edit. Incomplete addresses still require completion. Signing in after starting an address retains the draft. Saving a payment method remains a separate checkout choice. Sign in opens Google and the email/password form. Facebook and Apple appear only when configured by the service. Standalone email-code sign-in is no longer offered. Account creation, address verification and password-recovery codes remain separate.

Read the current order state

Open tracking to review the latest saved operational progress and the separate payment state. A prepaid order may still be in preparation; payment does not complete preparation or handoff milestones. A refund alone cannot reconstruct service: known operational facts are retained, otherwise progress remains unknown. If a refresh fails, use Retry; do not start a second payment to resolve unconfirmed information. Contact the restaurant for an operational change; the Foody help assistant cannot edit the order. Keep private tracking and receipt links out of public messages.

Access history and receipts

Complete the offered customer authentication/verification, then open the correct restaurant’s history. Select an order to view its digital receipt and available print/share/new-order actions. Reopening a receipt does not create a new order or payment.

Manage payment enrollment

If offered, explicitly opt into saving a payment method and complete the provider’s flow. Review the account’s saved-method state afterwards. Remove the Foody authorization through the account controls when needed; this does not cancel unrelated subscriptions with the provider.

Check receipt and confirmation link previews

Check that the restaurant has a name and logo configured, then share a valid receipt or order-confirmation link with its intended recipient. The link preview uses that restaurant’s name and logo, independently of the website’s general share image. Without a logo, the preview shows a card with the restaurant’s name. It does not include customer details, order lines or amounts. The linked page can still contain private order information: do not publish the link publicly. If the wrong identity appears, check that the link belongs to the intended restaurant and that its configured logo is accessible. An expired or invalid receipt cannot provide a restaurant preview.

Choose a sign-in method

Choose Google, Facebook or Apple when its button is offered, then complete authorization in the provider window. Cancellation does not replace the order draft. For email, enter your address and password under Sign in. If an older email-code account has no password, use Forgot password to set one after proving ownership; orders remain on that account. Creating an account may require address verification, and recovery still uses its separate code. Apple Hide My Email is supported. Switching providers does not guarantee account merging: if history is missing, use the original method and correct restaurant. A Facebook contact email never grants another account’s history. If a provider is absent or fails, use Google, password or guest access. Signing in does not consent to card storage.

Understand sign-in data

Configured providers may load their library when their choices are displayed and process browser/network information under their policy. Sign-in supplies Foody with a provider identifier and the supplied name, email or photo, not your Google, Apple or Facebook password. Apple may hide the email address. Foody keeps the session in an HttpOnly cookie and temporary authentication state; provider tokens are not persisted in Web Storage or these authentication logs. You can continue as a guest. To request account deletion, use the contact in Foody’s privacy policy; deletion is not a refund action.

Sign in while ordering

When the invitation is off, a discreet Sign in link remains available in the pickup or delivery dialog. It opens authentication only when selected; dismissing authentication retains entered details and allows ordering without an account.

Correct a saved phone number

A saved or previously verified number restores its own calling code, even when its country differs from the restaurant. An empty field defaults to the restaurant country. At checkout, a saved phone must pass the same validation as a new number. If it is invalid, contact details stay open for correction. Choose the correct country code or enter the international number with +, then review the order before confirming. The saved format is international and compatible with WhatsApp messaging. This does not prove ownership or WhatsApp registration and does not change your sign-in method. To save the corrected contact details in your account, use the remember-details preference offered at checkout.

Open a prepared Sumit basket

A private Foody link prepared by the restaurant opens its basket without loading an account profile or saved addresses. Enter your details, review any address-based delivery total and continue to Sumit. After API-confirmed payment, the usual confirmation and tracking pages open with the private order token. See prepared Sumit checkout.

Review independent confirmations

Your order tracking distinguishes payment, preparation and recorded handoff, including partial handoff. Not tracked differs from unknown evidence. An unknown monetary value is not zero and does not offer a guessed payment. Other guests’ QR orders at the same table remain separate and are not exposed by this view. See order states.

Prepared basket and restaurant presentation

A private Sumit prepared-order link enters the restaurant’s existing cart, then its checkout with the published colors, fonts and fields. The personal browser basket is retained; prepared items, prices and date stay fixed. Contact details and requested answers belong to this order, without loading an account or saved card. Custom answers bind when payment first opens. Delivery fees are recalculated and reviewed before payment. See the Sumit procedure.