Printer status and history

FoodyPOSLast updated: 18 Oct 2026

Open the configured printer’s detail, then Pending document printing → View history.

Check connectivity

Check explicit online/offline/unknown status, power, paper and network. Unknown is not Ready. Star CloudPRNT, compatible Epson/gateway and native Victa paths depend on the actual configured model/transport; USB, Bluetooth or AirPrint are not universally supported.

Read the last 24 hours

View the paginated last-24-hour history and inspect job kind/state/times. It is read-only and excludes ticket/customer content. Refresh does not claim or reprint jobs. For uncertain printing, reconcile the queued job before requesting another ticket to avoid duplicates.

Distinguish WhatsApp PDFs from print jobs

A receipt PDF attached to a WhatsApp automation is a digital order summary. It uses saved items and totals but creates no print job, requires no online printer and does not appear in printer history. Configure it in Communications → WhatsApp or Order workflow. Existing paper receipts, profiles, diagnostics and printing rules remain configured in the printing screens.

Check printed variant positions

For an item with variant positions, check that the ticket lists each choice in order, for example Character 1: A then Character 2: 7. These choices describe the product and carry no addition/removal sign or surcharge. If a detail is missing, check the API and ordering client versions, then the item configuration under Variants and sizes. Connection, routing and print recovery procedures remain the same.

Read history on mobile

Hardware → Printers → select the printer → View history opens a mobile list with a back control at the top. Refresh and Load more remain read-only. Print test is a separate action on the printer details page; opening history starts no test, retry or reprint.