Using Foody help and the assistant

Open the corresponding Foody workspace described below.

Ask about POS methods without customer data

Ask how whole-check methods differ from item preparation options, or where to enable optional customer information. The assistant should cite POS behavior and Order types. It cannot inspect checks, change settings or confirm payment. Use fictional examples, never real customer contacts, card data or terminal identifiers.

Find a guide

Select Help and support at the bottom of the FoodyAdmin navigation. Open help center opens the guides in a new tab. The public help center also works without signing in.

Search a question or browse topics, including items and menus, orders, kitchen, payments, hardware, staff and settings. Search includes article text. Select English, French or Hebrew in the header. Articles awaiting translation remain available in English.

Ask a question

1. Open the assistant.
2. Write a question or select a suggestion.
3. Read the answer and open its Sources to check the procedure.
4. Ask a follow-up question. New conversation clears the panel.

The assistant explains documented Foody features. It cannot view your account or orders and cannot perform actions. In Admin, the current topic helps find relevant articles; restaurant records and sign-in credentials are not forwarded.

Answers can contain errors. Do not share passwords, payment details or personal customer information. Questions and recent conversation turns are sent to our AI provider. The conversation stays in the browser tab's memory; reloading clears it.

For receipt or confirmation link previews, ask a general question about the restaurant name or logo and open the cited guide. The assistant uses the published procedure; it cannot open your private link or inspect the order. Do not paste receipt or tracking links into the conversation.

For example, ask how to add an item outside the active menus to a staff order. Check the Article library steps in the order guide; the assistant cannot inspect your restaurant’s items or add them to an order.

Ask where to find payment history

The assistant can point you to the published Transactions procedure for confirmed POS and online payments. It cannot see your restaurant's transactions, inspect a card, confirm an uncertain charge or initiate a refund. Open the actual Transactions screen with the required permission, or ask an authorized operator to reconcile a missing payment before retrying.

Contact support

Select Contact support to write to support@foody-pos.co.il. Include the product, steps and error message, with sensitive information removed. Sending the email remains an action in your email application.

If the assistant is unavailable or its question limit is reached, guides and the support contact remain accessible.

Report a procedure that differs from your screen

The assistant cannot see your screen or account. If a named button or section no longer exists, give the product, language and guide title, then contact support to correct the procedure. Do not share credentials or customer/payment data. An existing citation alone does not guarantee that every step matches the latest interface. Panel placement can change with language and screen width. Locate a control by its label and documented section rather than an assumed side. In the item editor, the visible side-card headings are Status, Categories and Menus. A suggestion or draft is not a send: purchase generation and supplier transmission are separate actions requiring manual confirmation. Follow the labels displayed in your language: Items & menus → Item library. A question may call this Menu → Items; use the displayed path when following the answer and report a different label.

Find delivery planning guidance

The delivery guides cover departure/final address suggestions, route order towards the final destination, starting all assigned deliveries together and the customer reminder range. Search for delivery customer window or open Delivery → Dispatch and route planning. Check the installed release before following newly added controls. The assistant cites the same published guides; it cannot inspect a courier’s route, change an order or send WhatsApp messages. For a stationary position, also read live location in the Courier mode guide: it distinguishes the planned departure, the received GPS avatar and its permanent label and an old position. The assistant explains phone checks but cannot inspect its live location.

Find WhatsApp attachment guidance

Read Communications → WhatsApp and Message templates to configure a photo, fixed PDF or order PDF receipt with Meta. The guides and assistant use the same published procedure. The assistant explains documented controls; it cannot open private files, inspect orders or confirm message delivery. Check those details in Foody. Photo templates edited directly in Meta can automatically retrieve their image in the Foody preview; see the dedicated section for refresh and retrieval errors.

Make a one-order combo exception

Ask “How can I replace beef with fish in an internal combo without a surcharge?” The assistant should cite the combo or order guide, explain Choose another item and required orders.manage access, and distinguish the one-order exception from editing the saved definition. It cannot inspect or edit your actual order.

Find the mobile address procedure

For trouble entering or choosing an address on a phone, search for address or delivery in Help and open Order online as a customer. The assistant cites the same guide in an available language. Check its source and the site release; if the procedure is missing or differs from your screen, contact the restaurant without sharing customer details or payment data with the assistant. On mobile, Pickup and Delivery tabs, the field and the Sign in link at the top keep their positions when the keyboard opens or closes. Compact suggestions show the address and city on two lines in a larger scrolling list. During search, confirmation leaves room for suggestions; it appears after choosing a complete address. The cover is reserved for larger screens. Google Maps attribution and errors stay visible. For a street suggestion without a house number, follow the guide to add the number and choose the complete address; a street alone does not confirm delivery.

Find stock movement history

To investigate a quantity change, read Availability. Items & menus → Stock history displays movements only, with item, series-date and movement-type filters. Quantities are prepared from the carte. The assistant explains this public procedure without reading your stock or orders.

Help with quotas and optional sign-in

Help documents restaurant Google/Geoapify usage, monthly limits and renewal under Usage and quotas. It also explains the published sign-in invitation setting and Order without an account. The assistant uses the same public guides: it can explain procedures but cannot read your counters, change allowances or publish your site. For customer sign-in, ask how hiding the invitation differs from disabling an account: direct ordering retains a discreet Sign in link. Support explains the published setting without modifying your site.

Prepare a business-owned Google account

In FoodyAdmin’s Help and support panel, open Google account and API keys guide or choose “How do I prepare my Google account and API keys for Foody?”. The step-by-step Google guide covers accounts, projects, billing, APIs, restrictions and secure handoff to Foody. The same translations feed search and assistant sources. Never paste a key or secret file into the conversation. The assistant explains preparation; it does not collect credentials or activate individual onboarding.

Ask about conditional choices

Ask how to configure two-character Number Cake options. The assistant must cite Variants and sizes: one priced format and separate descriptive variant dimensions for the characters, without a surcharge. Modifiers remain actual additions or removals. The assistant uses the published corpus; it cannot inspect your catalog or configure the rules.

Ask about sending a WhatsApp message

Ask how to send a WhatsApp model for one order or a selection, then check the sources in the WhatsApp guide. The assistant explains the documented Business/app composer, previews and statuses. It cannot read your orders, know whether your customer received a message, change automations or send a message. Check Customer messages on the actual order for recorded evidence; do not paste customer numbers, private links or credentials into the conversation.

Check a weekly batch rollover

To understand why Home or Orders shows a new empty batch, open Preorders, slots and batches. The batch advances using the restaurant calendar even without an order. The assistant can explain the documented rule and cite its source; it cannot inspect your restaurant settings or orders.

Find units and per-size stock guidance

Ask how to configure 2,000 g shared across sizes or 1,000 g reserved for each size. Open the cited availability guide to compare tracking modes, portion equivalents, Apply confirmation and conversion of a series with committed orders and recovery after errors. The assistant explains the published procedure; it cannot inspect your quantities or change stock. Check quantities and the series in your management workspace without copying customer data into the question.